We help people who feel stuck between a real problem and a company that won't take responsibility.
Many people experience serious issues with vehicles, warranties, billing, insurance claims, or service providers—only to be told the problem is "normal," "not covered," or "out of our hands."
Others are passed from department to department with no clear answers. Calls go unreturned. Emails disappear into the void. The frustration builds while the problem remains unsolved.
That's where we step in.
You've left messages, sent emails, and waited on hold—still no resolution.
Every department points to someone else. No one takes ownership.
The company refuses to acknowledge a valid complaint or make it right.
You're stuck, frustrated, and unsure what to do next.
We provide consumer advocacy and dispute escalation services—not legal representation. Our role is to help clients organize their facts, document what has happened, communicate clearly and professionally with companies, and escalate matters to the appropriate compliance, executive, or regulatory channels.
We do not provide legal advice or litigation services. When a dispute requires legal action, we help ensure the case is well-documented and ready to be referred to a licensed consumer protection attorney.
Organizing facts and building clear, documented cases
Professional communication that demands attention
Strategic escalation to decision-makers
Retired U.S. Navy
Intelligence Officer
MBA
Business Administration
Consumer Advocate
Dispute Resolution Specialist
Sentinel Consumer Advocates was founded by Rich Santos, a Consumer Protection Advocate with a background in structured analysis, documentation, and escalation within large, complex organizations.
Rich is a retired U.S. Navy intelligence officer, where his work required careful fact development, clear written communication, and effective advocacy in high-stakes environments. These skills—gathering information, analyzing complex situations, and presenting findings in a way that demands attention—translate directly to consumer advocacy.
Rich holds an MBA and brings a structured, business-focused approach to consumer advocacy, helping clients navigate complex corporate processes with clarity and confidence.
After his military service, Rich saw how often everyday consumers—especially young buyers and families—were overwhelmed by corporate processes, unclear policies, and unresponsive companies. He applies the same disciplined, methodical approach to consumer advocacy: organizing facts, documenting timelines, and presenting issues in a way that demands serious review.
Important: Rich is not an attorney and does not provide legal advice. He operates strictly within the role of a consumer advocate, working to ensure that clients understand their options, feel supported, and are positioned for the strongest possible outcome—whether through resolution or referral to legal counsel when appropriate.
What you can expect when you work with Sentinel Consumer Advocates
We're clear about what we can and cannot do. No false promises—just professional advocacy.
Every case is documented carefully, with nothing left to chance or assumption.
Your interests come first. We work to ensure you understand your options and feel supported.
We aim for resolution, not endless process. Every action moves your case forward.
We keep you informed at every step. No jargon, no confusion—just clear updates.
We operate within proper boundaries—advocating strongly while respecting legal limits.
If you're stuck in a dispute with a company that won't listen, we're here to help you organize your case and escalate it properly.