See how consumer advocates have helped consumers resolve disputes when companies refused to listen. Names and identifying details have been changed to protect client privacy.
Resolution Rate
Recovered for Clients
Cases Handled
Avg. Resolution Time
A family purchased a new SUV that developed transmission problems at 28,000 miles—well within the 60,000-mile powertrain warranty. The manufacturer claimed the damage was caused by "driver abuse" with no evidence, denying a $12,000 repair.
Documented maintenance history proving proper vehicle care
Escalated to manufacturer's executive customer relations
Filed complaint with state Attorney General's consumer division
Outcome: Manufacturer agreed to full vehicle replacement under lemon law provisions—a $47,000 value—plus reimbursement for rental car expenses during the dispute.
Vehicle Replacement Value
Resolution Time
67 Days
The Problem:
Homeowner's insurance denied a $22,000 water damage claim, classifying sudden pipe burst damage as "gradual seepage"—an excluded peril—despite plumber documentation showing acute failure.
Our Approach:
Compiled expert documentation, policy language analysis, and comparable claim precedents. Filed formal appeal with state insurance commissioner.
Result:
Insurance company reversed denial and paid $18,500 after deductible. Resolved in 52 days.
The Problem:
Consumer submitted written cancellation per contract terms, but the gym continued billing for 14 months. Customer service claimed no record of cancellation and refused refunds.
Our Approach:
Compiled certified mail receipts, bank statements, and documented 17 failed customer service attempts. Sent formal demand letter to corporate headquarters.
Result:
Full refund of $4,200 plus cancellation of collections action. Resolved in 23 days.
The Problem:
Homeowner paid $45,000 deposit for kitchen renovation. Contractor completed demolition, then stopped work and became unresponsive. Left home uninhabitable for 3 months.
Our Approach:
Documented incomplete work with photos, compiled all communications, and filed complaint with state contractor licensing board. Prepared case file for potential legal action.
Result:
Contractor agreed to refund $31,000 to avoid license suspension. Case referred to attorney who secured additional damages.
The Problem:
Vehicle owner purchased $3,200 extended warranty. When engine failed, warranty company denied claim citing "pre-existing condition"—despite purchasing warranty with clean inspection.
Our Approach:
Obtained original inspection report, compiled service history, and drafted demand letter citing breach of contract. Escalated to warranty company executives and state insurance regulators.
Result:
Warranty company approved full $8,700 engine replacement. Resolved in 38 days.
Success in consumer disputes comes down to preparation, persistence, and knowing how to escalate effectively. Here's what we bring to every case:
We organize every receipt, email, photo, and record into a clear, compelling case file that's impossible to ignore.
Our demand letters are clear, factual, and professionally written—the kind companies take seriously.
We know when and how to escalate to executives, compliance teams, and regulatory agencies for maximum impact.
We follow up relentlessly while keeping communications professional—removing the frustration that can derail disputes.
"I spent six months trying to get my warranty claim resolved on my own. Multiple calls, emails that went nowhere, being transferred from person to person. Sentinel took over, and within 45 days I had a check in my hand. They knew exactly who to contact and what to say. Worth every penny."
Michael T.
Vehicle Warranty Dispute • Orlando, FL
"The insurance company denied my claim twice. I thought I was out of luck. Sentinel showed me what I was missing and helped me file a proper appeal. The third time, with their documentation and letter, I got the full payout."
Sandra R.
Insurance Claim Dispute • Tampa, FL
If you're stuck in a dispute with a company that won't listen, let's talk. Your free consultation could be the first step toward resolution.