Everything you need to know about our consumer advocacy services and how we can help resolve your dispute.
A consumer advocate helps you resolve disputes with companies through professional documentation, communication, and escalation—without providing legal representation. We organize your case facts, draft demand letters, communicate with companies on your behalf, and guide your complaint through appropriate channels like executive offices and regulatory agencies. Think of us as professional problem-solvers who know how to get companies to take your complaint seriously.
No, we are not attorneys and we do not provide legal advice. We are consumer protection advocates who help organize, document, and escalate consumer disputes. We do not represent clients in court, file lawsuits, or practice law. If your case requires legal action, we help prepare a complete case file that can be handed off to a licensed consumer protection attorney.
We handle a wide range of consumer disputes, including:
If you're not sure whether we can help with your specific issue, contact us for a free consultation.
An attorney provides legal advice, can represent you in court, and can file lawsuits. We focus on resolving disputes before they require legal action through professional advocacy, documentation, and escalation. Many consumer disputes can be resolved through proper communication and regulatory pressure without ever needing a lawyer. Our services are typically more cost-effective for disputes that don't require litigation. If your case does need legal action, we help you transition to an attorney with a well-prepared case file.
Our process typically follows these steps:
Resolution time varies depending on the complexity of your case and how responsive the company is. Simple billing disputes might resolve in 2-4 weeks. More complex cases involving insurance claims, warranty disputes, or regulatory filings can take 1-3 months. We'll give you a realistic timeline estimate after reviewing your specific situation during the initial consultation.
Having documentation helps, but don't worry if you don't have everything organized yet—that's part of what we do. Helpful items include:
Yes. Once you engage our services, we handle all communications with the company on your behalf. This removes the emotional frustration from the process and ensures all correspondence is professional, documented, and strategically crafted. You'll be kept informed of all communications and progress throughout the process.
Yes, absolutely. The initial consultation is completely free with no obligation. We'll review your situation, explain whether we can help, and outline what the process would look like. You can then decide if you'd like to proceed.
Our fees depend on the complexity of your case. We offer several fee structures including flat fees for straightforward cases and contingency arrangements for certain types of disputes. During your free consultation, we'll discuss the specifics of your situation and provide a clear fee quote before any work begins. There are no hidden costs—you'll know exactly what to expect.
We cannot guarantee specific outcomes—no one ethically can. What we do guarantee is professional, thorough advocacy using proven methods. We'll be honest about your case's strengths and weaknesses during the consultation, and we only take cases where we believe we can make a meaningful difference.
Results vary by case, but successful outcomes include: full or partial refunds, warranty repairs or replacements, insurance claim approvals, contract cancellations, fee reversals, and formal apologies. Sometimes the outcome is getting a company to finally acknowledge and address a problem they previously ignored. We'll discuss realistic expectations for your specific situation during the consultation.
If professional advocacy and regulatory escalation don't resolve your dispute, you may need legal action. In that case, we'll provide you with a complete, organized case file documenting everything—timeline of events, all correspondence, evidence compiled, and escalation history. This prepares you to work with a licensed consumer protection attorney efficiently, without starting from scratch.
Several reasons: First, a professionally written demand letter signals that you're serious and organized—not just venting frustration. Second, we know how to reach the right people (executives, compliance officers) rather than frontline customer service. Third, the threat of regulatory complaints and public documentation motivates companies to resolve issues quietly. Finally, our correspondence creates a paper trail that companies know could be used against them later.
Simply contact us through our website, email, or phone. Tell us briefly about your situation, and we'll schedule a free consultation to discuss your case in detail. From there, if we can help and you'd like to proceed, we'll outline the next steps and get started on your advocacy.
Absolutely. All client information is kept strictly confidential. We only share information with third parties (such as the company you're disputing with or regulatory agencies) with your knowledge and as part of the advocacy process. Your personal details are never sold or shared for marketing purposes.
Yes, we work with clients throughout the United States. Consumer advocacy doesn't require in-person meetings—everything can be handled via phone, email, and video calls. Many federal consumer protection regulations apply nationwide, and we're familiar with escalation paths for national companies and federal regulatory agencies.
Every situation is unique. If you didn't find the answer you were looking for, or you'd like to discuss your specific case, we're here to help.
Sentinel Consumer Advocates provides consumer advocacy services, not legal representation. We are not attorneys and do not provide legal advice. Our role is to help you document, communicate, and escalate disputes professionally. If your situation requires legal action, we will help you prepare to work with a licensed attorney.