Privacy Policy

We may collect the following types of information:

Personal Information You Provide

• Name, email address, phone number, and mailing address
• Information about your consumer dispute (company names, account numbers, transaction details)
• Supporting documentation you provide (contracts, receipts, correspondence)
• Any other information you voluntarily provide through our contact forms or during consultations

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies (see Section 6)

We use the information we collect to:

• Provide, operate, and maintain our consumer advocacy services
• Communicate with you about your case, including updates and follow-ups
• Respond to your inquiries and contact form submissions
• Prepare documentation, demand letters, and regulatory complaints on your behalf
• Communicate with companies and regulatory agencies as part of our advocacy work
• Improve our website and services
• Send you relevant information about consumer protection (if you opt in)
• Comply with legal obligations

We may share your information in the following circumstances:

With Your Consent

As part of our advocacy services, we communicate with companies, regulatory agencies, and other parties on your behalf. We will only share information necessary to advocate for your case, and you will be informed of these communications.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email services, website hosting), provided they agree to keep your information confidential.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We Do NOT

• Sell your personal information to third parties
• Share your information for third-party marketing purposes
• Disclose your case details publicly without your explicit consent

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You provide information at your own risk.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Case-related documentation may be retained for a reasonable period after case closure for record-keeping purposes and to assist with any follow-up matters that may arise.