1 Description of Services

Sentinel Consumer Advocates provides consumer advocacy services, including but not limited to:

Organizing and documenting consumer complaints and disputes
Drafting demand letters and formal correspondence
Communicating with companies on your behalf
Escalating complaints to executive offices and compliance departments
Guiding complaints through regulatory agency channels
Preparing case files for potential legal referral

Our services are designed to help resolve consumer disputes through professional advocacy and escalation—not through legal action or representation.

2 No Legal Advice or Attorney-Client Relationship

We are not attorneys and do not provide legal advice. Nothing on this website or in our communications should be construed as legal advice. Our services do not create an attorney-client relationship.

We provide consumer advocacy services only. This includes helping you organize facts, document your case, communicate with companies, and navigate regulatory complaint processes. We do not:

Provide legal opinions or interpretations of law
Represent you in court or legal proceedings
File lawsuits or legal motions
Negotiate legal settlements on your behalf
Practice law in any jurisdiction

If your situation requires legal action or legal advice, we strongly encourage you to consult with a licensed attorney. We can help prepare your case documentation for attorney review if needed.

3 No Guarantee of Results

While we strive to achieve favorable outcomes for our clients, we cannot and do not guarantee any specific results. The outcome of any consumer dispute depends on many factors beyond our control, including:

The specific facts and circumstances of your case
The policies and responsiveness of the company involved
Applicable laws, regulations, and contract terms
The strength of available documentation and evidence
Decisions made by regulatory agencies or other third parties

Any case studies, testimonials, or examples of past outcomes are illustrative only and do not guarantee similar results in your case.

4 Your Responsibilities

By engaging our services, you agree to:

Provide accurate, complete, and truthful information about your dispute
Promptly provide requested documentation and respond to our communications
Inform us of any developments in your case, including direct communications with the company
Review and approve communications before we send them on your behalf (when applicable)
Pay agreed-upon fees in a timely manner
Not use our services for fraudulent, illegal, or bad-faith purposes
Understand that we are advocates, not attorneys, and cannot provide legal advice

5 Fees and Payment

Fees for our services will be discussed and agreed upon before any work begins. Fee structures may include flat fees, hourly rates, or other arrangements depending on the nature and complexity of your case.

You will receive a clear explanation of fees and a service agreement before we begin work on your case. No fees are charged for the initial consultation.

Payment terms, refund policies, and other financial arrangements will be specified in your individual service agreement.

6 Confidentiality

We treat all client information as confidential. We will not disclose your personal information or case details to third parties except:

As necessary to provide our advocacy services (e.g., communicating with the company you're disputing with)
To regulatory agencies as part of filing complaints on your behalf
With your explicit consent
As required by law, court order, or legal process

Please refer to our Privacy Policy for more detailed information about how we handle your data.

7 Limitation of Liability

To the fullest extent permitted by applicable law:

Sentinel Consumer Advocates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
Our total liability for any claim arising from our services shall not exceed the amount you paid to us for those services.
We are not liable for the actions, responses, or decisions of third parties, including the companies you are disputing with, regulatory agencies, or courts.
We are not responsible for any delays or failures in service delivery caused by circumstances beyond our reasonable control.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

8 Indemnification

You agree to indemnify, defend, and hold harmless Sentinel Consumer Advocates and its owner, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from: (a) your breach of these Terms; (b) your provision of false or misleading information; (c) your violation of any law or the rights of any third party; or (d) any dispute between you and any third party.

9 Termination

Either party may terminate the service relationship at any time with written notice. Upon termination:

You will be responsible for payment of any fees for services rendered up to the termination date.
We will provide you with copies of any case documentation prepared on your behalf.
Our confidentiality obligations regarding your information will continue after termination.

We reserve the right to terminate services if you breach these Terms, provide false information, or engage in conduct that is abusive, fraudulent, or illegal.

10 Website Use

When using our website, you agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorized access to any part of the website
Interfere with or disrupt the website's operation
Copy, reproduce, or distribute website content without permission
Use automated systems to access the website (bots, scrapers, etc.)
Submit false or misleading information through forms

All content on this website, including text, graphics, logos, and images, is the property of Sentinel Consumer Advocates and is protected by applicable intellectual property laws.

11 Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If a dispute cannot be resolved through negotiation, it shall be resolved through binding arbitration or in the courts of the State of Florida, at our discretion.

12 Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

13 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14 Contact Information

If you have any questions about these Terms of Service, please contact us:

Sentinel Consumer Advocates

[email protected]

(407) 278-8156

sentinelconsumeradvocates.com

Terms of Service

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